ryanvan01 0 Posted May 20, 2015 Hello, Folks I bought SKX 007J from "creationwatches.com" on last Sunday. I was surprised that their shipping was fast. It just took 2 days to get my new watch. But I was really disappointed when I saw the watch because there was a white stain on bottom of the SEIKO logo. I thought it was dust on the glass at the first time when i was looking at it. I never seen any kind of watch like this before. I wonder how genuine watch has this kind of stain on. Should I refund the money, exchange it to same one? Do you have any similar experience with Creationwatches? This is the first time I bought from them. I bought from them because they are the trusted dealer. Share this post Link to post Share on other sites
RUSH2112 11 Posted May 20, 2015 Why not email them and explain situation? Share this post Link to post Share on other sites
WatchDog21 3,345 Posted May 20, 2015 They are a reputable company. Contact their customer support and explain the situation. I have to believe that they will do what needs to be done to make this right for you. Share this post Link to post Share on other sites
ryanvan01 0 Posted May 20, 2015 Why not email them and explain situation? I already emailed them about the situation but I wonder it is better to refund or just exchange it. Share this post Link to post Share on other sites
ryanvan01 0 Posted May 20, 2015 They are a reputable company. Contact their customer support and explain the situation. I have to believe that they will do what needs to be done to make this right for you. I hope so but i wish they dont charge me for shipping fee for both way as they mention on their website. I am considering which way is better either exchange or refund. Share this post Link to post Share on other sites
Daywatch 4 Posted May 20, 2015 I have bought 4 watches there and everything fine. I´d send a picture and ask for a replacement, it´s a great watch. PS: It also wouldn´t bother me too much I think, the way it´s made; take 2: if it was a Rolex it would be worth $70.000 in 40 Years time as it´s a unique failure of the machinery... Share this post Link to post Share on other sites
andyboy 5 Posted May 20, 2015 Why not email them and explain situation? I already emailed them about the situation but I wonder it is better to refund or just exchange it. I have bought plenty from Creation with no issues.I`m surprised your one has passed through their system with nobody noticing that issue. Wait for their response and take it from there,but I`m sure the next one will be perfect. Share this post Link to post Share on other sites
RUSH2112 11 Posted May 20, 2015 Why not email them and explain situation? I already emailed them about the situation but I wonder it is better to refund or just exchange it. That's your call. They may not have opened the box when they shipped it and just went by model number on outside so no one at creation may have even seen the watch. If you like it otherwise get an exchange. Share this post Link to post Share on other sites
SteveA 309 Posted May 20, 2015 I have bought from Creation and had a similar problem.However as they would not pay for re shipping it made the watch more expensive than I could buy from an AD ,I was very passed off and thought it was poor customer service,they didn't agree and I ended up keeping the watch which has sat in its box ever since Share this post Link to post Share on other sites
Odyseus 1 Posted May 20, 2015 Why not email them and explain situation? I already emailed them about the situation but I wonder it is better to refund or just exchange it. Or sell it on M2M and take a slight hit on the money you get back?? Share this post Link to post Share on other sites
Del 4,514 Posted May 20, 2015 This is the first time I bought from them. I bought from them because they are the trusted dealer. They are not a Trusted Dealer. They are listed as a "recommended supplier" - there is a difference. Having said that, listen to andyboy above - he's probably got more experience with Creation than the rest of us put together. (I've also bought from them several times without any issue.) Share this post Link to post Share on other sites
