sailmarblehead 0 Posted September 28, 2016 I just received a Rolex GMT rep with a broken bracelet and its irreparable --- Can anyone make a suggestion as to where I should look to get a replacement? Share this post Link to post Share on other sites
ShovelnTC 31 Posted September 29, 2016 What is the damage and why is it irrepairable? Share this post Link to post Share on other sites
RepGuy 108 Posted September 29, 2016 Pictures will get you far more responses as to possible solutions. Share this post Link to post Share on other sites
Simms 1 Posted September 29, 2016 I know that Josh, Toro and probably Mary can get you replacement parts. I'm quite sure that all TD's can, just contact one. Share this post Link to post Share on other sites
sailmarblehead 0 Posted September 29, 2016 So I was giving you all the abridged story - I received a Rolex GMT Master yesterday and the bracelet was broken -- Today, I took the watch to a gen authorized Rolex dealer to see if they could fix the clasp -- At first it appeared to me to just a a broken pin issue, but the watchmaker described the clasp as being "hyper-extended." It's more of a manufacturing defect ---- He said the clasp in unfixable and suggested that I buy a second hand bracelet or rep bracelet online --- I found a few on Amazon for like $50, but of course they are generic and don't have the Rolex icon on the bottom of the clasp.....Here is the pic, but again the picture makes it look like its only a pin issue. Share this post Link to post Share on other sites
ShovelnTC 31 Posted September 29, 2016 Sounds like the casting has cracked or is flogged out so it's only a part of the clasp that you need. The TD's may be able to help but if you are unknown to them they will likely be less than enthusiastic about supplying such a small/cheap part (Clasp) but you could give them a try. Otherwise check the FS section (when you have enough posts to view) and maybe put a wanted post in as lots of members have stuff in their collection of parts. Good luck. Share this post Link to post Share on other sites
sailmarblehead 0 Posted September 29, 2016 Thanks for that advice -- I appreciate it Share this post Link to post Share on other sites
fatarms 7,834 Posted September 29, 2016 Is this a gen or rep watch? Share this post Link to post Share on other sites
FunnyStarSystem 7,538 Posted September 29, 2016 Today, I took the watch to a gen authorized Rolex dealer to see if they could fix the clasp -- And the guy was helpful? Very interesting! Not sure if ballsy or..... Share this post Link to post Share on other sites
fatarms 7,834 Posted September 29, 2016 Today, I took the watch to a gen authorized Rolex dealer to see if they could fix the clasp -- And the guy was helpful? Very interesting! Not sure if ballsy or..... Hence my question... Share this post Link to post Share on other sites
FunnyStarSystem 7,538 Posted September 29, 2016 Today, I took the watch to a gen authorized Rolex dealer to see if they could fix the clasp -- And the guy was helpful? Very interesting! Not sure if ballsy or..... Hence my question... He says at top it's a rep Where was this AD? I'm assuming from your name you're in MA.... Share this post Link to post Share on other sites
fatarms 7,834 Posted September 29, 2016 Today, I took the watch to a gen authorized Rolex dealer to see if they could fix the clasp -- And the guy was helpful? Very interesting! Not sure if ballsy or..... Hence my question... He says at top it's a rep Yeah...I'm a lil slow. Missed that rep part at the top. Not sure whether to call bullshit or if the AD actually just wanted him out of the store. Share this post Link to post Share on other sites
fatarms 7,834 Posted September 29, 2016 Also, "sailmarblehead", this guy might be right around the corner from me if the name means what I think it does Share this post Link to post Share on other sites
sailmarblehead 0 Posted September 29, 2016 I told the guy that it was a gift (a white lie as it was a gift to myself) - he couldn't have been nicer - He opened up the watch and told me it was actually a gen Swiss ETA movement and said he was impressed -- He said that the movement was on the same level of what he would find in a gen Tag Heuer .......which made me feel a little better about my overall purchase... Also, I ordered the watch last Wednesday!!! so it took less than a week to get to me from the day I ordered it -- It was shipped DHL.. Share this post Link to post Share on other sites
FunnyStarSystem 7,538 Posted September 29, 2016 We posted at the same time. Yeah, sounds like a nice guy. Was this in a small town or what? Share this post Link to post Share on other sites
ShovelnTC 31 Posted September 29, 2016 Mate if you bought it new and only received it then the Dealer that sold it to you should replace the clasp. Share this post Link to post Share on other sites
sailmarblehead 0 Posted September 29, 2016 Not too small - -its a town about 50 miles north of New York City in a fairly well-to-do community --- I've emailed my TD, but I constantly get a canned message from his domain provider that his email is full and he needs to empty it before he can receive other emails --- If that happened before I received my watch, I would conclude he was a scam artist, but I know thats not the case -- hopefully he will do the right thing and send me a replacement watch --- but if it ends up costing me $50 or $75 to get a replacement bracelet, ain't so bad. Share this post Link to post Share on other sites
fatarms 7,834 Posted September 29, 2016 Not too small - -its a town about 50 miles north of New York City in a fairly well-to-do community --- I've emailed my TD, but I constantly get a canned message from his domain provider that his email is full and he needs to empty it before he can receive other emails --- If that happened before I received my watch, I would conclude he was a scam artist, but I know thats not the case -- hopefully he will do the right thing and send me a replacement watch --- but if it ends up costing me $50 or $75 to get a replacement bracelet, ain't so bad. Get in touch with a moderator here, they can usually get the attention of the dealers. That's how they maintain their trusted dealer status, they have to be accountable for what they sell. Check for the guys with the light blue color nics on the board. Share this post Link to post Share on other sites
FunnyStarSystem 7,538 Posted September 29, 2016 Not too small - -its a town about 50 miles north of New York City in a fairly well-to-do community --- I've emailed my TD, but I constantly get a canned message from his domain provider that his email is full and he needs to empty it before he can receive other emails --- If that happened before I received my watch, I would conclude he was a scam artist, but I know thats not the case -- hopefully he will do the right thing and send me a replacement watch --- but if it ends up costing me $50 or $75 to get a replacement bracelet, ain't so bad. So like Scarsdale or Greenwich (I'm originally from nyc). But anyway, that's cool he helped you out and even opened the watch, I guess it might be interesting for an AD to see what the rep factories are producing. Good luck on getting a new one, check m2m as well, they sometimes pop up there. Share this post Link to post Share on other sites
sailmarblehead 0 Posted September 29, 2016 You nailed it -- I live in Greenwich, and the AD was near my work in Fairfield, CT -- The AD couldn't have been nicer -- He said "I've seen a lot of reps in my time, but this is one of the best" he was particularly impressed with the authentic swiss movement....and like I said above, he said it was on par with what he would see in a Tag Heuer.....I was just referred to someone who said he can help me out, so thank you Ink... I am new to this, but do you think it is unusual that the movement was gen swiss? It says on the TD's website that ALL of his Rolex's are gen swiss, but I just assume that was BS, so I was pleasantly surprised.... Share this post Link to post Share on other sites
