LightGeek 25 Posted March 7, 2019 Too bad they're not a TD Elated when I received the Ocean 39 GMT as it's just about perfect. I also ordered the optional jubilee strap to make it perfect. Watch arrived last week -- without the optional strap. I immediately took pictures and sent an email to both support and aftersales. Followed up several times and on Facebook as well. They've since replied ONCE -- basically to say it's not possible since they have to scan items before shipping and ask "Are you really sure?" I'm going to chalk the latter comment up to German translation. There has been no more contact since Monday. The next course of action is to raise noise in social media -- but it doesn't seem to faze them. I'd call but it's long distance to Germany so I'm holding back. Finally, I need to somehow have them send it as replacement so I don't get dinged with taxes again coming in... though at this point I just want to get the dang strap. Share this post Link to post Share on other sites
Adit 642 Posted March 7, 2019 Sorry to hear about this, but I have a distinct feeling that your first sentence (with the smiley face, oddly) may be repeated to you I would "bite the bullet" and phone them, hopefully they can't ignore a phone call. Share this post Link to post Share on other sites
deju 1,871 Posted March 7, 2019 This is a legit transaction how did you pay, look into things like (in the uk section 75) on your credit card Share this post Link to post Share on other sites
Genius 281 Posted March 7, 2019 I had a great experience with steinhart customer service when I had an issue they were helpful and Germanically efficient. Was a couple of years ago now so maybe they got worse? If you are struggling Gunther is on Facebook look him up and message him directly. Share this post Link to post Share on other sites
LightGeek 25 Posted March 9, 2019 Still no reply. I've just reached out to Günter on Facebook. Not a happy camper. Share this post Link to post Share on other sites
ShovelnTC 31 Posted March 9, 2019 I'm likely going to get one of those GMT's but luckily for me I prefer the Oyster style bracelet so won't need to order an extra but I hope they sort your Jubilee out soon. Share this post Link to post Share on other sites
Tits McGee 7 Posted March 9, 2019 They're customer service is legendary. Very interesting? Share this post Link to post Share on other sites
LightGeek 25 Posted March 12, 2019 Update... their (one?) aftersales person emailed me back noting they were out sick -- and sorry for the late response. They've confirmed my address but not confirmed how they will be declaring so I don't get dinged again for duty/taxes. Share this post Link to post Share on other sites
Tits McGee 7 Posted March 12, 2019 2 hours ago, LightGeek said: Update... their (one?) aftersales person emailed me back noting they were out sick -- and sorry for the late response. They've confirmed my address but not confirmed how they will be declaring so I don't get dinged again for duty/taxes. Quit whining. It's a small company. Maybe someone got very sick, or worse. What's more surprising is that for someone who's been around here for an AWFUL long time, you whined three separate times in less than a week about a basic tenet of this hobby. "Patience". Share this post Link to post Share on other sites
BadPickle 2,741 Posted March 12, 2019 Contact a mod Share this post Link to post Share on other sites
Jibuti 958 Posted March 12, 2019 1 hour ago, pickledbeetroot said: Contact a mod again?! Share this post Link to post Share on other sites
LightGeek 25 Posted March 13, 2019 Quit whining. It's a small company. Maybe someone got very sick, or worse. What's more surprising is that for someone who's been around here for an AWFUL long time, you whined three separate times in less than a week about a basic tenet of this hobby. "Patience". Hahaha in any other forum I’d take that jab personally. I’m ruined by exemplary customer service when I’ve used it in the past months from Apple, Amazon, Chinese companies like Anker, etc. I’d think that a boutique brand that lives and dies by its reputation wouldn’t let aftersales support like that lapse. Sorry, death bed or critical injury or not, it’s a legitimate corporation with stakeholders beyond us colorful shady bunch — not a solo run TD. Share this post Link to post Share on other sites
BadApple 13,081 Posted March 13, 2019 8 hours ago, pickledbeetroot said: @BADAPPLE YOU CALLED? Share this post Link to post Share on other sites
Glaude 1,615 Posted March 13, 2019 15 hours ago, BADAPPLE said: YOU CALLED? Splendid ! Share this post Link to post Share on other sites
brang1 4,007 Posted March 13, 2019 Is this still available? Share this post Link to post Share on other sites
LightGeek 25 Posted March 14, 2019 15 hours ago, brang1 said: Is this still available? On hold, pending funds. Share this post Link to post Share on other sites
brang1 4,007 Posted March 14, 2019 6 hours ago, LightGeek said: On hold, pending funds. DAMN.... always just miss Share this post Link to post Share on other sites
LightGeek 25 Posted March 15, 2019 Coming full circle now we’re squared. Thank you Steinhart. Share this post Link to post Share on other sites
k3rm87 179 Posted March 18, 2019 Good to see they fixed it up. I've had my eye on the 39mm for a while, might have to grab one. Share this post Link to post Share on other sites