Jump to content
LightGeek

Steinhart ... starting to be unhappy.

Recommended Posts

LightGeek

Too bad they're not a TD  :)

Elated when I received the Ocean 39 GMT as it's just about perfect. I also ordered the optional jubilee strap to make it perfect. Watch arrived last week -- without the optional strap.  I immediately took pictures and sent an email to both support and aftersales. Followed up several times and on Facebook as well. They've since replied ONCE -- basically to say it's not possible since they have to scan items before shipping and ask "Are you really sure?" I'm going to chalk the latter comment up to German translation. There has been no more contact since Monday.

The next course of action is to raise noise in social media -- but it doesn't seem to faze them. I'd call but it's long distance to Germany so I'm holding back. Finally, I need to somehow have them send it as replacement so I don't get dinged with taxes again coming in... though at this point I just want to get the dang strap.

Share this post


Link to post
Share on other sites
Adit

Sorry to hear about this, but I have a distinct feeling that your first sentence  (with the smiley face, oddly) may be repeated to you

I would "bite the bullet" and phone them, hopefully they can't ignore a phone call.

Share this post


Link to post
Share on other sites
deju

This is a legit transaction how did you pay, 

look into things like (in the uk section 75) on your credit card 

Share this post


Link to post
Share on other sites
Genius

I had a great experience with steinhart customer service when I had an issue they were helpful and Germanically efficient. Was a couple of years ago now so maybe they got worse?  If you are struggling Gunther is on Facebook look him up and message him directly.

Share this post


Link to post
Share on other sites
LightGeek

Still no reply. I've just reached out to Günter on Facebook. Not a happy camper.

Share this post


Link to post
Share on other sites
ShovelnTC

I'm likely going to get one of those GMT's but luckily for me I prefer the Oyster style bracelet so won't need to order an extra but I hope they sort your Jubilee out soon.

Share this post


Link to post
Share on other sites
Tits McGee

They're customer service is legendary. Very interesting?

 

Share this post


Link to post
Share on other sites
LightGeek

Update... their (one?) aftersales person emailed me back noting they were out sick -- and sorry for the late response. They've confirmed my address but not confirmed how they will be declaring so I don't get dinged again for duty/taxes.

Share this post


Link to post
Share on other sites
Tits McGee
2 hours ago, LightGeek said:

Update... their (one?) aftersales person emailed me back noting they were out sick -- and sorry for the late response. They've confirmed my address but not confirmed how they will be declaring so I don't get dinged again for duty/taxes.

Quit whining. It's a small company. Maybe someone got very sick, or worse. 

What's more surprising is that for someone who's been around here for an AWFUL long time, you whined three separate times in less than a week about a basic tenet of this hobby. "Patience".  :facepalm: 

Share this post


Link to post
Share on other sites
pickledbeetroot

Contact a mod 

Share this post


Link to post
Share on other sites
Tits McGee

:rofl::dog-pooping:

Share this post


Link to post
Share on other sites
Jibuti
1 hour ago, pickledbeetroot said:

Contact a mod 

again?!

Share this post


Link to post
Share on other sites
pickledbeetroot

Share this post


Link to post
Share on other sites
LightGeek
Quit whining. It's a small company. Maybe someone got very sick, or worse.  What's more surprising is that for someone who's been around here for an AWFUL long time, you whined three separate times in less than a week about a basic tenet of this hobby. "Patience".  facepalm.gif    

 

 Hahaha in any other forum I’d take that jab personally. I’m ruined by exemplary customer service when I’ve used it in the past months from Apple, Amazon, Chinese companies like Anker, etc. I’d think that a boutique brand that lives and dies by its reputation wouldn’t let aftersales support like that lapse. Sorry, death bed or critical injury or not, it’s a legitimate corporation with stakeholders beyond us colorful shady bunch — not a solo run TD.

 

 

 

 

Share this post


Link to post
Share on other sites
BADAPPLE
8 hours ago, pickledbeetroot said:

YOU CALLED? 

Share this post


Link to post
Share on other sites
Glaude
15 hours ago, BADAPPLE said:

YOU CALLED? 

:rofl: 

Splendid !

Share this post


Link to post
Share on other sites
brang1

Is this still available? 

Share this post


Link to post
Share on other sites
LightGeek
15 hours ago, brang1 said:

Is this still available? 

 

On hold, pending funds.

Share this post


Link to post
Share on other sites
brang1
6 hours ago, LightGeek said:

 

On hold, pending funds.

DAMN.... always just miss

Share this post


Link to post
Share on other sites
LightGeek

Coming full circle now we’re squared. Thank you Steinhart.

977559812e210e218f3379f57d916116.jpg

b22d7bbfa52cd342fceabeb70c05f9c4.jpg

Share this post


Link to post
Share on other sites
k3rm87

Good to see they fixed it up. 

I've had my eye on the 39mm for a while, might have to grab one. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×