Mariner 0 Posted March 11, 2019 Hello everybody. Has anyone sent the watch back due to a strap connection problem? I recently bought Hublot King Power Diver 4000m. Watch From TrustyTime. I’m very satisfied. The only issue with the strap connection on one side of the watch. It does not hold well strap and can detaches spontaneously. I contacted Andrew about that and explained. After discussion I sent the watch back for repair exactly as instructed by Andrew. It was February 22. Still have not received confirmation that the clock was received. I feel like it was a big mistake to send watch back. But otherwise I can not use my watches without fixed strap connection mechanism. Has anyone sent a watch back for repairs? Any advice, suggestions? Regards, Vladimir. Share this post Link to post Share on other sites
nunu78 1,741 Posted March 11, 2019 give it another week or two, as sending back your watch to China is way to length process. Share this post Link to post Share on other sites
quadro 0 Posted March 11, 2019 I am in the same situation. I must have been very patient but the result is positive. China is next to the plane but far to the expeditions! Share this post Link to post Share on other sites
Glaude 1,615 Posted March 11, 2019 I would say the same thing as other people, most of the topics related to sending an item back, shows that this is a variable and lengthy process, in the rep world, the 22 Feb is still like yesterday. If you've followed all the instructions, I'm sure you'll have some good news quickly Share this post Link to post Share on other sites
