Tennesseehorn 0 Posted March 23, 2019 (edited) First order in 10 years (last time I used a money order). Now that credit cards seem to be verboten I tried WU online via my bank account (bank works with WU for the transfers) and was informed by the TD the designated receiver was just banned by WU! They want me to resend the amount again to another receiver but that amount money hasn’t been returned to my account. Anyone else have that happen and what did you do? I’m new at this type of transaction and I’m not mad just want to get this resolved. Thanks. Edited March 23, 2019 by Tennesseehorn Spelling Share this post Link to post Share on other sites
stallion1618 0 Posted March 23, 2019 (edited) Hi, I have no experience in these matters. However, your bank should be able to perform a chargeback to retrieve the funds. If you used a credit card, then activate a section 75 chargeback, consult with your credit card issuer. If you used a debit card, then instruct the bank to perform a chargeback. Naturally only perform the above for legitimate reasons. Hope it helps. Kindest regards, Joseph Edited March 23, 2019 by stallion1618 Share this post Link to post Share on other sites
BadApple 13,081 Posted March 23, 2019 Sounds like your money is with WU so contact them for a return. If the receiver is banned they can't be allocated the money. If they are not then they will have it. Also with WU you can check if the money has been collected. Share this post Link to post Share on other sites
Ahew9391 4 Posted March 23, 2019 How much were you refunded ? The difference is probably just currency conversion. I have had this happen previously, I emailed the dealer and they reduced the difference from the purchase price. It was on about a tenner but I didn't see why I should have lost it as I was only acting under their instructions. Good luck anyway, it'll only get better from now. Share this post Link to post Share on other sites
GenTLe 1,490 Posted March 23, 2019 7 hours ago, Tennesseehorn said: First order in 10 years (last time I used a money order). Now that credit cards seem to be verboten I tried WU online via my bank account (bank works with WU for the transfers) and was informed by the TD the designated receiver was just banned by WU! They want me to resend the amount again to another receiver but that amount money hasn’t been returned to my account. Anyone else have that happen and what did you do? I’m new at this type of transaction and I’m not mad just want to get this resolved. Thanks. Yes, it happened to me. I called the WU help desk and gave them the new addressee and that's all. Share this post Link to post Share on other sites
Tennesseehorn 0 Posted March 23, 2019 Well talked with WU and they said since I did the transfer online they could not change the receiver's name so I have to call ANOTHER number and get them to cancel and issue me a refund! I want to wait until I get my money back before doing this again. Oh well. Share this post Link to post Share on other sites
lrnz 1 Posted March 23, 2019 Happened to me before, there's no need to contact the bank, just talk with Wu and you'll have your money refunded without any problem. Share this post Link to post Share on other sites
