CaptShazam 0 Posted April 17, 2019 Hello people of RWG, I recently received my watch back from my watchsmith and realized there is scratches on the hands and dial.... Should I speak to my watchsmith about this or just live with it? What's your thoughts? Share this post Link to post Share on other sites
BlackjackWQ 32 Posted April 17, 2019 Completely unacceptable. Share this post Link to post Share on other sites
Mystery Shopper 5,887 Posted April 17, 2019 Take it back to the watchsmith and discuss it with him. He should be using enough care not to cause any damage. He qualifications aren't from the English speaking department of the Finnish watchmaking school are they? Share this post Link to post Share on other sites
quadro 0 Posted April 17, 2019 Fully agree ! The price does not justify the quality, it is the work that is the fame of the seller. Bad work = bad seller! Share this post Link to post Share on other sites
RussP 22,202 Posted April 17, 2019 Sometimes slight scratching is inevitable, depending upon the nature of the rectification work being carried out. Perhaps a description of what was required and pictures to illustrate the damage might assist. 24 minutes ago, Mystery Shopper said: Take it back to the watchsmith and discuss it with him. He should be using enough care not to cause any damage. He qualifications aren't from the English speaking department of the Finnish watchmaking school are they? That Finnish guy really gets around, doesn't he? Share this post Link to post Share on other sites
Enthusiast88 3 Posted April 17, 2019 Definitely NOT acceptable. Share this post Link to post Share on other sites
Theviking 197 Posted April 17, 2019 Context is important here, it's not acceptable if they're a professional watchsmith but if they're some guy willing to fix your watch it's different. Share this post Link to post Share on other sites
CurioLeo 296 Posted April 17, 2019 In theory, NOT acceptable....in practice, people have sometimes received their genuine Panerai back from the service centre scratched. Just saying..... however, they are rather notorious for poor service and if you went to reputable watchsmith in a commercial transaction, then they should not have caused more damage than the watch had before it went for service. Share this post Link to post Share on other sites
Mazz 62 Posted April 17, 2019 only if the watch was itchy Share this post Link to post Share on other sites
Icemix69 4 Posted April 17, 2019 "Watchsmith"............... "watchmaker" Share this post Link to post Share on other sites
Jibuti 958 Posted April 17, 2019 6 hours ago, Mystery Shopper said: He qualifications aren't from the English speaking department of the Finnish watchmaking school are they? SSSteel keeps hands and dial intact and clean.... He only charges you 550 USD for that + for shipping in a wet paper bag.... Share this post Link to post Share on other sites
Glaude 1,615 Posted April 17, 2019 3 hours ago, Mazz said: only if the watch was itchy Share this post Link to post Share on other sites
RussP 22,202 Posted April 18, 2019 18 hours ago, Glaude said: + 1. Share this post Link to post Share on other sites
