@Perfect Clones Jos Nanna, are you seriously telling me your staff can not tell if a watch is VSF or not? Either you need new staff or we need a new dealer to replace you because that is NOT an acceptable level of service. 
There is no excuse for the noncommital email you sent, I need a reply to this ASAP and that reply will explain what you intend to do to address the issue and make sure this crap does NOT happen in the future. 

I'll wait . . .