dmcwembley 0 Posted February 26, 2013 David from Australia - recently joined. As a beginner have found "Welcoming the Noobs" very useful. Have spent several hours surfing the recommended dealers. Disappointed in SILIX in that I have I have sent 3 requests for information over the past week with no response. Even allowing for Chinese NY it seems poor service. Anyone else had similiar problems? Have contacted others namely Timesshop and Trusty Time and have had prompt responses especially from Andrew of TT. Have made purchases with both of those dealers and looking forward to receiving the watches. Really glad I stumbled across this site - very informative. Share this post Link to post Share on other sites
SSTEEL 0 Posted February 26, 2013 Welcome aboard my friend, and greetings from Finland Your in safe hands with Andrew : Share this post Link to post Share on other sites
Luthier 1 Posted February 26, 2013 Sure, you'll get fast response from Andrew - he is a dropshipper. All he do is - sitting on computer, and answer emails. Welcome to the forum, David! And read way more. Share this post Link to post Share on other sites
Electron17 0 Posted February 26, 2013 Hello David and welcome to RWG, hope you get the watches you are looking for. Share this post Link to post Share on other sites
Hendricks 0 Posted February 27, 2013 Welcome to the wild & wacky rep world. Silix delivers equal share of disappoitments along with watches. Have had 3 watches enroute since Feb.4, original order Dec. 12. Do not trust the watch descriptions on their site. Good luck and happy hunting! Share this post Link to post Share on other sites
onionbag 1 Posted February 27, 2013 Hello and welcome. To give some balance I'll tell you that in the couple of deals I've done with Silix, they've been quick communicators, and products were as described. You say that you've taken into account CNY.........have you taken into account the probable hundreds of emails awaiting their return from holiday? Share this post Link to post Share on other sites
dmcwembley 0 Posted February 28, 2013 Well I have still not heard from them, CNY well and truly over now so will make another attempt today and see what happens. Thanks for the info guys. Share this post Link to post Share on other sites
dmcwembley 0 Posted March 1, 2013 Finally heard from Silix - not what I wanted, the watch being out of stock, but a response nonetheless. Also heard back from Andrew, the watch I ordered not available choose another, this after I specifically asked if it was in stock before placing the order. Things can only get better - I hope. Share this post Link to post Share on other sites
Carl_Spackler 0 Posted March 1, 2013 I had a simlar experience with the dealers you mentioned. Silix took a few days to respond, and a few more to send QC pics. Took two weeks to send out the package from the time I paid for the order, but the watch is good quality and I wear it all the time. I have also dealt with PureTime and TrustyTime, both of which respond within a few hours in most cases. But BOTH of them pulled the same thing with a PAM that I ordered. They both said it was in stock before I ordered, and then asked me to choose something else after I ordered. I guess the factory that they both order from ran out. Not a huge deal because there's always other watches that I want, just kind of annoying... Share this post Link to post Share on other sites
