Terrible Experience with Puretime, advice needed

[desmond20052000 0]

I have purchased an YLF IWC Portuguese Chronograph 3714 with Rose Gold Numerals back in Nov. One day the case front came loose and I sent the watch back to Puretime for repairs. While Puretime replaces the case front, they are unwilling to replace the damaged case itself.

 

The watch had sustained these damage

1. Screw holding the case front is damaged.

2. Damage on the case, looks like some tools were leaned against the case to forcefully open the case front. In my opinion, not something that could be caused by daily usage.

 

I suspect the damage were caused by the QC team when I asked them to remove some dust on the dial, near the 30 and 15 min marking. I believed that they opened the case front because the tachometer alignment was changed after the dust had been removed. I think the QC remove the screws holding the case front from the case back, but the screws were faulty and failed to release the case front properly, hence the QC team might have forcefully opened up the case front with additional tools, resulting in the 2 damages above.

 

It is disappointing because Puretime is now denying that they have opened the watch, while pictures shows evidence that it has indeed been opened up. If they have indeed caused damage to the watch, it is more than reasonable for them to pay for the repairs.

Do you think Puretime opened the case during QC? How could such damage be done on the case? And if my theory make any sense to you? Please let me know.

 

I am waiting for the repairs team to get back to me and hopefully, a fair result and good repair which wouldn’t cause me trouble anymore.

 

I am attaching some pictures to better explain the damage:

a.      Damage.jpg – to illustrate the damage https://ibb.co/i7GF26

b.      BEFORE.jpg – before QC team removed dust on the dial https://ibb.co/ixEPvR

c.       AFTER.jpg – after QC team removed dust on the dial (tachy alignment changed) https://ibb.co/js1R9m

 

 

[Psssniper 84]

Good grief man they chopped off the bottom of your 12 and the top of your 6 !!

[paccbet 7,176]

I think it’s best if you wait for RWI to come back online and file a ticket at the help desk if it’s not been resolved by then since Puretime is not a TD here.

[desmond20052000 0]

3 hours ago, Psssniper said:

Good grief man they chopped off the bottom of your 12 and the top of your 6 !!

God well spotted I should ask them to gimme back those parts lol

 

3 hours ago, paccbet said:

I think it’s best if you wait for RWI to come back online and file a ticket at the help desk if it’s not been resolved by then since Puretime is not a TD here.

I have little hope that they would ever replace the case for me, since they are so confident about they did nothing wrong. Let's see when RWI comes back.

[domiffm 1,587]

I don't get it. Can't see anything wrong with this watch. Maybe my eyes are too bad or I just don't get the point out of the description. 

1. First you are talking about a (golden) IWC that was already delivered to you and you THEN recognized that there is somethin wrong with the casefront. You sent it back to PT for repair. What do you mean by "Screw holding the case "? I don't see any screws on that model from the outside like on an AP?!

2.  Then you are talking about the QC process which is long time ago and someone from PT and that something wrong happened within this QC process?  

3. You posted three pics: One of a golden IWC and two of SS.. Are you talking about one or two watches?

Again, maybe it's my fault not understanding what's the Point!

Edited December 21, 2017 by domiffm

[armedcor 0]

1 hour ago, domiffm said:

I don't get it. Can't see anything wrong with this watch. Maybe my eyes are too bad or I just don't get the point out of the description. 

1. First you are talking about a (golden) IWC that was already delivered to you and you THEN recognized that there is somethin wrong with the casefront. You sent it back to PT for repair. What do you mean by "Screw holding the case "? I don't see any screws on that model from the outside like on an AP?!

2.  Then you are talking about the QC process which is long time ago and someone from PT and that something wrong happened within this QC process?  

3. You posted three pics: One of a golden IWC and two of SS.. Are you talking about one or two watches?

Again, maybe it's my fault not understanding what's the Point!

The photos are all clearly SS I don't see any gold. Also you have to zoom in but the tachy alignment has clearly changed which isn't such a big deal but it sure is a sign that something was changed.

 

OP that damage is pretty bad. I'd wait till RWI is back up and start a help desk ticket. Nothing anyone can do here.

[desmond20052000 0]

1 hour ago, domiffm said:

I don't get it. Can't see anything wrong with this watch. Maybe my eyes are too bad or I just don't get the point out of the description. 

1. First you are talking about a (golden) IWC that was already delivered to you and you THEN recognized that there is somethin wrong with the casefront. You sent it back to PT for repair. What do you mean by "Screw holding the case "? I don't see any screws on that model from the outside like on an AP?!

2.  Then you are talking about the QC process which is long time ago and someone from PT and that something wrong happened within this QC process?  

3. You posted three pics: One of a golden IWC and two of SS.. Are you talking about one or two watches?

Again, maybe it's my fault not understanding what's the Point!

I'm sorry if you don't get it. It is all the same watch, it is a YLF IWC SS Portuguese Chrono 3714 with Rose Gold Numerals. The case front fell off and discovered some damage on the case, I suspect the damage was done back when the watch is in its QC process because I asked them to clean some dust in the dial.

In case you couldn't see the damage, the circled parts has some mark which was bent slightly to the inside of the watch.

The 3714's case is a three part structure consisting the case front, the case, and the case back. The case front is held together by screws which could be unscrewed from the back of the case. You can find the screws locking the case front in the following picture, it is around the case and 4 of them hold the case front in place.

 

 

35 minutes ago, armedcor said:

The photos are all clearly SS I don't see any gold. Also you have to zoom in but the tachy alignment has clearly changed which isn't such a big deal but it sure is a sign that something was changed.

 

OP that damage is pretty bad. I'd wait till RWI is back up and start a help desk ticket. Nothing anyone can do here.

When I need RWI most lol. Looks like my watch would be away for the holidays.

Edited December 21, 2017 by desmond20052000

[domiffm 1,587]

19 minutes ago, desmond20052000 said:

I'm sorry if you don't get it. It is all the same watch, it is a YLF IWC SS Portuguese Chrono 3714 with Rose Gold Numerals. The case front fell off and discovered some damage on the case, I suspect the damage was done back when the watch is in its QC process because I asked them to clean some dust in the dial.

In case you couldn't see the damage, the circled parts has some mark which was bent slightly to the inside of the watch.

The 3714's case is a three part structure consisting the case front, the case, and the case back. The case front is held together by screws which could be unscrewed from the back of the case. You can find the screws locking the case front in the following picture, it is around the case and 4 of them hold the case front in place.

 

 

When I need RWI most lol. Looks like my watch would be away for the holidays.

Ah OK, my fault. Now i get and see it. Sorry.

Yes that looks bad. Something that PT has to sort out!

 

[efajri 1]

Did you guys receive an email from Puretime stating that they have a new website address?

[desmond20052000 0]

5 minutes ago, efajri said:

Did you guys receive an email from Puretime stating that they have a new website address?

Yea I got it too, it's puretime05 now 

[desmond20052000 0]

I've had so many emails with PT and they initially said they didn't open the watch, and now they admit that they have indeed opened the watch. It just makes you feel uncomfortable as more and more of the truth gets revealed when you insist to ask and clarify. They still claimed that they opened the watch without trouble but I wonder if that is the truth.

Edited December 21, 2017 by desmond20052000

[desmond20052000 0]

Puretime replied and they now offered $20 credit in my account so they don't need to replace a $120 case. Would you take the credit and leave it?

[k4jun 251]

Yes, take it and close the case. Any sending the watch back to China will cost your more.

[Uhrenfreund 0]

That the Reason why i do not buy from Puretime. There are better TD.

[desmond20052000 0]

I've heard Lucy is good, any other TD good for their QC?

[VanWolff 0]

4 minutes ago, desmond20052000 said:

I've heard Lucy is good, any other TD good for their QC?

Intime, Puretime, Chazingtime are best in terms of QC, atleast from my experience.

[ShovelnTC 31]

That's a shame as this is a beautiful watch but it does look like some type of tool has been used to lever the upper bezel off.

Not sure what's right for you but as K4Jun has said I would also just take it on the chin as you may be up for months of hassle trying to get it sorted but if you're cool with that then wait til RWI is back up and take a ticket.

Good luck either way.

[RussP 22,333]

For what it's worth, the damage would not be visible when the watch is worn, so don't worry too much about it.

Just don't deal with PT in the future.

Plenty of other TD's to choose from, both here and on the sister forum.

[BadApple 13,081]

One anally retentive issue swapped for another. We are in the REPLICA game FFS. Fair play if you'd bought a gen but GET A FUCKING GRIP.

Every time RWI is down we get invaded by their wankers.

[domiffm 1,587]

 

37 minutes ago, desmond20052000 said:

I've heard Lucy is good, any other TD good for their QC?

I always recommend Toro.

btw i had a similar case in the past with PT (in 2015) and since that i never used them again.

Edited December 22, 2017 by domiffm

[gavmeister 1]

Fat Panda is brilliant.

[Genius 281]

As has been mentioned before many times before, theres a good reason puretime aren't a TD here..........

[tripdog123 37]

1 hour ago, BADAPPLE12 said:

One anally retentive issue swapped for another. We are in the REPLICA game FFS. Fair play if you'd bought a gen but GET A FUCKING GRIP.

Every time RWI is down we get invaded by their wankers.

Grizzling whining noobs can be found everywhere, not just on RWI, there's been plenty of them on RWG too.

 

Assholes that flap at the mouth like a coked up poodle can also be found on both forums.

 

Re: Wanking. I'm getting negative vibes off you- is it because you refuse to do it, or are you simply unable to do it ?

 

 

 

 

 

Edited December 22, 2017 by tripdog123

[black263 228]

I'm on both, so I guess that proves Tripdog's point.

[RussP 22,333]

1 hour ago, gavmeister said:

Fat Panda is brilliant.

I could say the same about Reg, Mary, Marv et al.