processengr 13,482 Posted November 17, 2022 Hi All! Question; What is reasonable amount of time for TD to repair returned watch? I returned my malfunctioning watch July 14th, per instructions registered airmail, $37. It was received Sept. 17th (China post COVID issues caused delay) I checked with TD on OCT 17th, still at factory... I checked again today..... This seems like a long time, but I know that patience is part of the game... Does this sound normal? Share this post Link to post Share on other sites
Devil 2,928 Posted November 17, 2022 I'm sure people are thinking it, so I'll say it - you shouldn't have sent it back to China for repair! All I've heard is horror stories and long wait times... I take it you didn't have a watch smith near you to fix it? Anyway sorry I can't be much input, but from what I've heard you could still be in early days... 1 Share this post Link to post Share on other sites
tribefan 6,768 Posted November 17, 2022 6 months would be good. PC has taken over 18 months, but it was actually done. Share this post Link to post Share on other sites
fatarms 7,779 Posted November 17, 2022 15 minutes ago, tribefan said: 6 months would be good. PC has taken over 18 months, but it was actually done. Yeah, I was going to say I've read about people who've waited a year. Never send a watch back to China... Share this post Link to post Share on other sites
zulu44gmt 1,046 Posted November 19, 2022 What was the repair?Sent from my moto z3 using Tapatalk Share this post Link to post Share on other sites
shyreplover 95 Posted November 19, 2022 I heard that returned watch for repair goes up the chain of supply: something like TD to wholesaler then to factory. And once the repair is done it goes to the same channel again. Plus returned watch is not a priority. Not to mention it has to endure the overseas shipping back to buyer which caused the damage in the first place. Share this post Link to post Share on other sites
processengr 13,482 Posted December 10, 2022 Hi all! Just an update for those curious... I returned my malfunctioning watch July 14th, per instructions registered airmail, $37. It was received Sept. 17th (China post COVID issues caused delay) I was notified by TD it is repaired and has been sent Dec. 1, 2022 Appears that it will be in my mail today Dec. 9th.... Hoping to wear it tonight and that it arrives in good condition! On 18/11/2022 at 20:50, zulu44gmt said: What was the repair? Sent from my moto z3 using Tapatalk Watch kept stopping... Share this post Link to post Share on other sites
deju 1,888 Posted December 10, 2022 7 minutes ago, processengr said: Hi all! Just an update for those curious... I returned my malfunctioning watch July 14th, per instructions registered airmail, $37. It was received Sept. 17th (China post COVID issues caused delay) I was notified by TD it is repaired and has been sent Dec. 1, 2022 Appears that it will be in my mail today Dec. 9th.... Hoping to wear it tonight and that it arrives in good condition! China post being dicks aside thats way fast! Like serious the Gen bunch are lucky at 3 months, hope it arrives for christmas! Share this post Link to post Share on other sites
GingerApple 7,304 Posted December 10, 2022 You tend to find a lot of people on the forums say, "NEVER SEND A WATCH BACK TO CHINA!!!!" Often I notice that those people have never sent a watch back to China. Share this post Link to post Share on other sites
BadPickle 2,764 Posted December 10, 2022 T = Trusted 1 Share this post Link to post Share on other sites
BenjaminButton 149 Posted December 10, 2022 Actually… Share this post Link to post Share on other sites
Intresting 21,712 Posted December 10, 2022 seems like different T's have different timelines of response. Hope you got it from a primo T @processengr Share this post Link to post Share on other sites
processengr 13,482 Posted December 13, 2022 Back from China! Looking and running good so far (2 hrs) Indeed, I trusted the dealer when he told me to send it back to him rather than try to replace the 2892 movement. I had used this TD before many times, or I would never had sent it back. Share this post Link to post Share on other sites
