jnrandall 0 Posted August 21, 2012 Hi, What does everyone do if your watch, purchased from a trusted dealer, breaks? I went to wind my watch just now and the stem just came out of the watch. I've only had this watch since the end of June 2012. thanks Share this post Link to post Share on other sites
fatarms 7,779 Posted August 21, 2012 Post pics of the stem and remove the caseback and take pics of the movement, especially where the stem enters it. We might be able to see if the stem just came out or if it snapped and broke. Putting them back in usually isn't too difficult, as long as the stem didn't break. Share this post Link to post Share on other sites
ron76 0 Posted August 21, 2012 Hi and welcome, you could try to fix it. Search is your friend. Or contact the TD Share this post Link to post Share on other sites
dingle 57 Posted August 21, 2012 sounds like the keyless works screw has come loose. Post a pic and let us have a look Share this post Link to post Share on other sites
Amit 72 Posted August 21, 2012 what watch is it mate?? have you emailed your dealer to tell them what has happened? Share this post Link to post Share on other sites
jnrandall 0 Posted August 21, 2012 Wow, thanks for all the attention. Here's a shot of the stem. Share this post Link to post Share on other sites
fatarms 7,779 Posted August 21, 2012 Good news is that it looks intact and not broken. We will have to see the movement to tell you how to reinsert it though. It's usually a small screw you have to loosen or a small button you have to push on the movement while reinserting the crown and it just slips into place. Are you able to get the back off the watch? If you are, take a couple shots of the movement and we'll get this all squared away for ya, won't even have to get the TD involved Share this post Link to post Share on other sites
Hazz 0 Posted August 21, 2012 Stem looks OK can u get case back off and post pic of movement macking sure the rotor is not covering where the stem goes in. Share this post Link to post Share on other sites
dalboy 2 Posted August 21, 2012 Dosn't look like its broke !! Are you confident enough to remove case back..if not where are you based..i now it is only 3 months but i dont think dealer will help you TBH Dal............. Share this post Link to post Share on other sites
jnrandall 0 Posted August 21, 2012 I never tried to remove it. I need some tool I suppose. I'll search around for a kit unless someone can recommend one. THanks for all the help thus far. Share this post Link to post Share on other sites
fatarms 7,779 Posted August 21, 2012 Try the duct tape trick first, take about 8 inches of duct tape and roll it into a ball. Use that ball to try to open the case up by pressing it onto the caseback and turning counterclockwise. Sometimes the casebacks aren't screwed on too tightly and that'll work. Share this post Link to post Share on other sites
onionbag 1 Posted August 21, 2012 A child's rubber ball pressed firmly onto the back should loosen it, failing that, use a ball of gaffer tape................take the bracelet off first. Share this post Link to post Share on other sites
dalboy 2 Posted August 21, 2012 Try the duct tape trick first, take about 8 inches of duct tape and roll it into a ball. Use that ball to try to open the case up by pressing it onto the caseback and turning counterclockwise. Sometimes the casebacks aren't screwed on too tightly and that'll work. Dammit FA.. beat me to it.. Dal...... Share this post Link to post Share on other sites
Mazz 62 Posted August 21, 2012 A racquet ball works well Share this post Link to post Share on other sites
jnrandall 0 Posted August 21, 2012 will try shortly and report back. Share this post Link to post Share on other sites
jnrandall 0 Posted August 21, 2012 It's amazing wha you can find around the house. I just knew I didn't have a ball or duct tape, and I found the tape and 3 balls. The movement says Twenty Five Jewels 25 Swiss Made. Share this post Link to post Share on other sites
Silverspeed 10 Posted August 21, 2012 Hard to tell from the pic, but the stem release looks a bit sunken....if so Dingle is right and you have keyless works problem. You can try to insert the stem back, it can take a few tries...very slightly turn the crown while inserting the stem. Share this post Link to post Share on other sites
Hazz 0 Posted August 21, 2012 It might be OK hard to tell, very gently with a pin push down on this button as you push in the stem, don't push on the pin too hard or you will break it. Share this post Link to post Share on other sites
Silverspeed 10 Posted August 21, 2012 Best to use a 1,20 screwdriver instead of a pin....to avoid keyless issues Share this post Link to post Share on other sites
fatarms 7,779 Posted August 21, 2012 Just as Hazz said, put a little bit of pressure on the crown, like you're pushing it into the movement, ever so slightly. Use the pin or screwdriver to push that button he's pointing at and only push it in until the crown slides into the movement. Share this post Link to post Share on other sites
jnrandall 0 Posted August 21, 2012 Doesn't seek to work. I felt it engage but it comes out easily. When I tried winding, I felt some clicking. When I reversed the wind, the hand swept in the opposite direction. I appreciate the help. I assume there are trust repair peeps on this forum I could send it to? Share this post Link to post Share on other sites
fatarms 7,779 Posted August 21, 2012 Damn, sounds like the keyless is gummed up. Where are you located? If you're in the US, 10:10WatchRepair is the guy. If you're in Europe, Wiz would be the man. Share this post Link to post Share on other sites
jnrandall 0 Posted August 21, 2012 I am in NY. I guess 10:10 WatchRepair it is! Thanks everyone! Share this post Link to post Share on other sites
fatarms 7,779 Posted August 21, 2012 Sorry, dude. Was hoping for a happier outcome on this one. Share this post Link to post Share on other sites
Hazz 0 Posted August 21, 2012 I am in NY. I guess 10:10 WatchRepair it is! Thanks everyone! If it makes you feel better I have one here the same problem, and mate has one being repaired also. Why not go the full works and get it relumed the same time Share this post Link to post Share on other sites
